Policies


Privacy Policy

TGI Friday’s Asia Pacific Pty Ltd Privacy Policy

TGI Friday’s Asia Pacific Pty Ltd ACN 78 914 137 118 (referred to as “we”, “us” or “our”) are committed to protecting the privacy of Personal Information in accordance with the Australian Privacy Principles. This Privacy Policy sets out the way we handle Personal Information and includes information on how we collect, use, disclose, keep secure and provide you with access to your Personal Information, whether provided to us via our restaurants, head office, this website or other means.

“Personal Information” means any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. Your name, address, date of birth, gender, home address, email address, telephone number and employment details are examples of Personal Information. Personal Information may also include information we may collect about your individual preferences. We do not collect Sensitive Personal Information (subject to the sections below titled “Employment Applications”).


Collection Of Personal Information By TGI Friday’s Asia Pacific Pty Ltd

We will only collect Personal Information from you that we reasonably require for one or more of our business functions or activities, and will do so in accordance with the Australian Privacy Principles.

The kinds of Personal Information we may collect from you will depend on what type of interaction you have with us. However, it may include, among other things:

  • Personal Information you provide us when you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity, subscribe to our mailing list or interact or follow our social media pages including Facebook, Twitter and Instagram. This information may include, for example, your name, postal address, email address, telephone number, date of birth, age and occupation;
  • Personal Information you provide us via our stores or head office or when you place an order in store, by telephone or via our mobile or electronic ordering system. This information may include, for example, your name, postal address, email address, telephone number, date of birth, age, menu preferences and previous order information, IP address and credit card details;
  • If you are applying for a position with TGI Fridays, we will collect information as outlined in the section below titled “Employment Applications”;
  • As you navigate through our website and access our mobile applications, certain information can be passively collected (i.e. gathered without you actively providing the information) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of our website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a website or mobile application is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing our website or mobile application; and
  • We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other Personal Information collected from you from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a website or mobile application via links in an email we have sent and/or by accessing a website or mobile application where you have identified yourself, you consent to the collection of such information where it is Personal Information.

In some circumstances, we may collect Personal Information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.

With the exception of when you apply for a position with TGI Fridays, we will not collect Sensitive Personal Information about you unless you have consented to such collection or the collection is required by law.


Employment Applications

Generally, the type of Personal Information we collect about applicants is the information included in your application for employment, for example, your name, postal address, telephone number, email address, education details, employment history and other information relating to your work experience.

In considering your application, we may also obtain Personal Information about you from third parties, for example, from your previous employers or nominated referees. Subject to your consent, we may also collect Sensitive Personal Information about you such as information about your health (including any disability) or any criminal record you may have.

We collect Personal Information for any one or more of the following purposes:

  • assessing you for a position with us;
  • assessing whether you are suitable to progress to each stage of the recruitment process for a vacant position; and
  • storing your information for future employment opportunities.

If you do not provide us with the information we request, we will be unable to do one or more of the above.

We may disclose your information to:

  • referees or previous employers;
  • recruitment agencies or agencies or contractors acting on our behalf;
  • our related entities;
  • law enforcement agencies to verify whether you have a criminal record; or
  • educational organisations to the extent necessary to verify your qualifications.

If we engage third party contractors to perform services for us which involves handling Personal Information, we will take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied.


How We Store Your Personal Information

Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include:

  • Databases for processing customer enquiries or feedback; or
  • Email or SMS databases for marketing communications.

We take reasonable steps to protect your Personal Information from loss and unauthorised access. Unfortunately, no data transmission over the Internet is guaranteed to be completely secure. Accordingly, although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your Personal Information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your Personal Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

How Your Personal Information Will Be Used

We collect your Personal Information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

  • processing orders you place with us in our stores or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your orders, providing you with our products and processing refunds where applicable;
  • administering and responding to your enquiry or feedback about our products;
  • conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey or market research;
  • promoting and marketing current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop new products and services;
  • assisting you with remembering and re-ordering from our menu in future;
  • administering and conducting traineeships;
  • facilitating our internal business operations, including fulfilment of any legal and regulatory requirements;
  • improving the operation or navigation of our websites;
  • processing and considering your employment application and conducting reference checks (refer to Employment Application section above)

We may also use your Personal Information for other purposes not listed above which will be made clear to you at the time we collect your Personal Information, or for such purposes as may be required or permitted by law.

If TGI Fridays uses or discloses your Personal Information for the purposes of direct marketing, you may request not to receive direct marketing communications from us or our related entities. We will stop sending direct marketing communications to you within a reasonable period after your request is made (usually within 5 business days from receiving your request).


Disclosure Of Personal Information To Third Parties

We may disclose Personal Information we collect from you:

  • to our related entities, suppliers, consultants, contractors or agents for the purposes set out in the section above or for other purposes directly related to the purpose for which the Personal Information is collected;
  • to relevant federal, state and territory authorities for the purpose of investigating a food safety or health issue;
  • where the law requires or authorises us to do so (whether in Australia or overseas);
  • to others that you have been informed of at the time any Personal Information is collected from you; and
  • with your consent (express or implied) to others.

Some of our related entities and third party goods and services providers are located overseas (including but not limited to the United States, United Kingdom and Italy). Our agreements with these parties generally include an obligation for them to comply with Australian privacy laws. Whilst TGI Fridays will take all reasonable care to ensure that overseas providers will handle your Personal Information securely, you acknowledge that by agreeing to the disclosure of your Personal Information to these overseas entities for the purposes stated above, TGI Fridays will not be held accountable for any breaches of the Australian Privacy Principles by an overseas recipient.


Access To Personal Information And Correction

We aim to ensure that any information we obtain from you is accurate. You can request access to your Personal Information or advise us of any required correction and information which you believe to be inaccurate by forwarding a request to privacy@tgifridays.com.au

Furthermore, you can request that your Personal Information/data is deleted from our systems by emailing privacy@tgifridays.com.au

The exceptions under the Australian Privacy Principles which affect your right to access your Personal Information we hold about you include the following:

  • access would pose a serious threat to the life or health of any individual;
  • access would have an unreasonable impact on the privacy of others;
  • a frivolous or vexatious request;
  • the information relates to a commercially sensitive decision making process;
  • access would be unlawful or denying access is required or authorised by law;
  • access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, or negotiations with the individual; and
  • legal dispute resolution proceedings.

To ensure the integrity and security of your Personal Information, TGI Fridays will only disclose such Personal Information if our internal procedures are satisfied. To make a request to access Personal Information we hold about you, please contact us in writing. We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

Although we are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection, use, storage and/or disclosure of your Personal Information or believe that there has been a breach of the Australian Privacy Principles, we invite you to contact us as soon as possible. We have appointed an internal Privacy Complaints Manager (who is also our Privacy Officer) to whom your complaint or any queries may be directed by e-mail at privacy@tgifridays.com.au

All complaints are to be made in writing to TGI Fridays and TGI Fridays is then allowed a reasonable time (within 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint.

If you are not satisfied with our response, you can write to “Privacy Complaints Manager, TGI Fridays Asia Pacific Pty Ltd., 72-78 Market Street, Southbank, 3006, VICTORIA” If you are not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner (“OAIC“). You can contact OAIC by:


Cookie Policy

We use cookies (small files which remember a user’s electronic device) to help improve this web site in a variety of different ways. Any information automatically retrieved from visitors to our web site, such as site browsing patterns, will only be used in aggregate form (so that no individual users are identified). If you are new to this web site or have previously not accepted cookies, you will see a pop-up box, giving you the option of accepting or refusing our use of cookies.

Terms & Conditions


MyFridays Rewards (General)

MyFridays rewards can be redeemed once per person per day, unless otherwise stated. Print outs and screen shots of rewards are not accepted. MyFridays rewards cannot be used with lunch deal, kids eat free, entertainment book or any other offer, unless otherwise stated. MyFridays rewards are available for dine in and takeaway. Individual rewards are subject to additional terms and conditions.

See full terms and conditions.

Please send any questions to rewards@tgifridays.com.au



Gift cards

Not valid for online/app ordering. See a staff member to redeem. Valid for 36 months from date issued. Not redeemable for cash. Photo Identification will need to match the credit card being used for the gift card purchase and may be requested by our team at the time of purchase in-restaurant.

See full terms and conditions.


TGI Fridays Voice of the Customer

See full Terms and Conditions HERE.

Lunch Deal

$19.90 lunch deal is available for Dine-In and Fridays TO GO and includes select mains and soft drink. $23.90 lunch deal is available for Dine-In only and includes select mains and schooner (pint in SA) of tap beer or 150ml glass of house wine/sparkling. Guest may upgrade to Half Rack of Pork ribs for additional $9.00. Offer valid one per person per day. Not valid with any other offer unless specified by TGI Fridays Australia. Monday to Friday only, excluding public holidays.


Happy Hour

Select cocktails, beers, wines and spirits are available during Happy Hour for $10. Bites menu is only available during Happy Hour. Happy Hour varies state by state:

  • 5-6pm: WA.
  • 4-6pm: VIC, NSW, SA, QLD.


MyFridays members can redeem one free serve of Naked Potato Twisters during Happy Hour. Offer can be redeemed once per person and is not available in conjunction with MyFridays rewards or any other offer.


Late Night Happy Hour is available at select restaurants at select times:

  • Frankston (VIC) every Fri-Sat from 8pm - 10pm
  • Macquarie (NSW) every Thurs-Sat from 8:30pm - 10pm
  • Melbourne (VIC) every Fri-Sat from 8pm - 10pm
  • Surfers Paradise (QLD) every Thurs-Sat 8pm - 10:30pm
  • Tuggerah (NSW) every Mon-Fri 8:30pm – 9:30pm


A surcharge of 15% applies on public holidays.


Kids Eat Free

Kids Eat Free at TGI Fridays between Monday and Thursday. One kids meal is free with each adults meal (minimum $25). Only children 12 years old and under are eligible for the free kids meal. Offer includes one kids main from the Stars ‘n’ Stripes menu and excludes drinks, sides and desserts. Kids Eat Free offer is not valid with any other offer, including entertainment book, lunch deal or with MyFridays Rewards. Offer available for dine-in only. A surcharge of 15% applies on public holidays.


Student Night

Student Night pricing, offerings and extended Happy Hour is available to student ID holders at TGI Fridays Macquarie every Tuesday from 6pm and TGI Fridays Melbourne Central every Monday from 6pm.

$18 Beer Jugs available with any menu listed tap beer. $25 Cocktail Jugs available with Electric Lemonade or Long Island Iced Tea cocktails only. Dine in only, not available for online ordering. Guests must order with a server and present valid student ID to redeem. Not available with any other discount or offer unless stated by TGI Fridays. TGI Fridays reserves the right to remove these offers at any time. Standard liquor laws apply, offer valid for students 18+ only. Further proof of age may be requested.



20% Emergency Services Discount

First Responders/Emergency Services workers receive 20% off the bill at TGI Fridays Australia restaurants. Dine in only and not valid for online ordering. Place your order with a server and present your valid First Responder/Emergency Services ID to redeem. Offer may not be available in conjunction with other offers including Kids Eat Free, Lunch Deal, Happy Hour, or others at the discretion of TGI Fridays. Offer valid until 31/12/24.


15% Public Holiday surcharge

A 15% surcharge applies on Public Holidays. We thank you for your understanding.


MyFridays $15 Birthday Reward

At TGI FRIDAYS, we love to celebrate birthdays!   

A $15.00 Birthday voucher will be applied to a member’s account one time only on their birthday each year, provided they are eligible. Members must have registered and verified their account for a minimum of 30 days prior to their birthday in order to be eligible to receive the birthday credit. TGI Fridays Australia takes no responsibility for date of birth errors, which have either been provided on an application for or entered in, to member profiles. TGI Fridays Australia reserves the right, at any time, to change the value of the Birthday voucher, without prior notice.

If you haven’t received your Birthday Reward and feel you should have, please send us an email to rewards@tgifridays.com.au and we’ll assist you further.


Entertainment Offer

TGI Fridays Entertainment offer is available at participating TGI Fridays Australia restaurants. Offer is for 25% off the bill, up to a discount of $30. Redeem the offer via the Entertainment app and show a team member for confirmation. Offer is valid once only. Offer is not valid in conjunction with any other offer, including lunch deal, kids eat free, MyFridays rewards, weekly offers or Fridays Feasts. Offer is not valid on all official Australia public holidays, Valentines Day, Mother’s Day or Father’s Day.


10% Retailer Discount

All retailers located in Westfield Carousel, Chadstone Shopping Centre, Westfield Doncaster, Eastland Shopping Centre, Pacific Epping, Westfield Fountain Gate, Bayside Shopping/Entertainment Centre, Stockland Green Hills, Lakeside Joondalup, Macquarie Shopping Centre, Westfield Marion, Melbourne Central Shopping Centre, Westfield Mt Druitt, Robina Town Centre, Westfield Southland, Sunshine Plaza, Paradise Centre, Westfield Tea Tree Plaza, Westfield Tuggerah, and Westfield Whitford City receive 10% off the total bill at the TGI Fridays venue situated in their same shopping centre. This offer is valid with Lunch Deal and Happy Hour, but is not valid with Entertainment Book, MyFridays Rewards or any other TGI Fridays discount/voucher unless otherwise specified. Proof of employment may be requested at time of ordering.

Retailer of the Month

If your store has been selected as ‘Retailer of The Month’ you have 28 days until the gift voucher expires. The gift card can only be redeemed by the employee/s of business noted on the card. Minimum booking of 4 people. Guests must be current employees of business. TGI Fridays reserves the right to verify employment upon gift card redemption. Not valid with MyFridays Rewards.

Free Wings Offer

If you have a free wings voucher, this entitles you to a serve of 6 wings with a main meal purchase (minimum $25). Offer cannot be used with MyFridays Rewards, Entertainment Book, or any other promotion or offer. The voucher must be valid and not be passed the expiry date. Offer available for dine-in and take-away.


Free Cookie Sundae offer

If you have a cookie sundae voucher, this entitles you to a FRIDAYS Cookie Sundae with a main meal purchase (minimum $25). Offer cannot be used with MyFridays Rewards, Entertainment Book, or any other promotion or offer. The voucher must be valid and not be passed the expiry date. Offer available for dine-in only.

Free Mac 'n' cheese bites offer

If you have a mac 'n' cheese bites voucher, this entitles you to a serve of mac 'n' cheese bites with a main meal purchase (minimum $25). Offer cannot be used with MyFridays Rewards, Entertainment Book, or any other promotion or offer. The voucher must be valid and not be passed the expiry date. Offer available for dine-in and take-away.


Free Kids Meal offer

If you have a free kids meal voucher, this entitles you to a free kids meal with a main meal purchase (minimum $25).  Only children 12 years old and under are eligible for the free kids meal. Offer cannot be used with MyFridays Rewards, Entertainment Book, or any other promotion or offer. The voucher must be valid and not be passed the expiry date. Offer available for dine-in only.

2-for-1 Cocktails Offer

If you have a 2-for-1 Iced Tea voucher, this entitles you to a complimentary Long Island Iced Tea or other alcoholic Iced Tea with the purchase of any alcoholic Iced Tea. Cheapest cocktail is free. Available for dine-in only. Not available on jugs or Ultimates. Not valid with MyFridays rewards, Entertainment Book, or any other offer. The voucher must be valid and not be passed the expiry date. Can be used during Happy Hour.


20% off burgers offer

If you have a 20% off burger voucher free kids meal, this entitles you to 20% off your next burger purchase. Total transaction must be minimum $25. Offer cannot be used with MyFridays Rewards, Entertainment Book, or any other promotion or offer. The voucher must be valid and not be passed the expiry date. Offer available for dine-in or take-away.


My voucher isn't listed here. Help!

If you have an offer or voucher and cannot see it listed above, please email contactus@tgifridays.com.au and we’ll assist you further.

Online ordering

See full Terms and Conditions HERE.